Frequently Asked Questions
Everything you need to know about your Bond & Mason experience.
What is the standard shipping timeframe?
We offer premium worldwide shipping. Domestic orders typically arrive within 3-5 business days, while international deliveries may take 7-14 business days depending on your location.
How do I initiate a return or exchange?
We accept returns and exchanges on all unworn items with original tags within 30 days of delivery. Simply visit our returns portal to generate a prepaid shipping label.
How can I ensure I select the correct size?
Each product page features a detailed sizing guide with specific measurements. If you are between sizes, we generally recommend sizing up for our tailored-fit collections.
What materials are used in Bond & Mason garments?
We pride ourselves on using high-quality, sustainable materials including organic cotton, ethically sourced wool, and recycled polyester to ensure both comfort and longevity.
Do you offer international customs and duties coverage?
For most major regions, duties and taxes are calculated and paid at checkout to ensure a seamless delivery experience with no hidden fees upon arrival.
How do I care for my Bond & Mason pieces?
To maintain the integrity of our fabrics, we recommend cold washing inside out and hanging to dry. Specific care instructions are located on the inner label of every garment.